Keep using your email as you do today
You don’t need to move your email to launch a website with us. Whether you use Google Workspace, Microsoft 365, Fastmail, your hosting company’s email, or another service, the plan is to keep that service in place.
Your email address, inbox, saved messages, password, and email app stay the same. There’s no mailbox migration or new email login to set up as part of a website-only move.
We review your DNS before launch, change the records needed for your website, and preserve the settings your email depends on. Keep your existing email subscription active.
One domain can lead to two different services
Your domain can send website visitors to one company and email to another. DNS keeps the directions for those services.
- Someone visits your website
- Your website’s DNS records send them to the site we host and look after.
- Someone emails your business
- Your email records keep directing the message to your existing email provider.
Your domain registration is separate, too. You can keep renewing it with the same registrar. Connecting the website does not transfer ownership of your domain.
An address ending in @gmail.com, @outlook.com, or another provider’s own domain doesn’t use your business domain’s DNS at all.
Which settings stay in place?
You don’t need to memorize these names. They’re here to help you recognize the records to leave alone when you open your DNS settings:
- MX records: direct incoming messages to your email provider.
- SPF, DKIM, and DMARC: help receiving services check whether a message is legitimate. These often use TXT or CNAME records.
- Mail and account setup records: names such as
mail,smtp, orautodiscover, plus provider verification and other email records.
We keep your nameservers in place for the standard pointing process, too. Changing nameservers replaces who manages the domain’s DNS and needs a separate review.
Why we check first: some older email setups rely on the same address as the website. That means changing a website record can affect email even if the MX record is untouched. Tell us where you currently sign in to email so we can check those dependencies before launch.
For the person who manages your DNS
Check whether an MX destination or a mail hostname resolves through the root domain, whether mail relies on the domain address without an explicit MX record, and whether SPF uses an a mechanism. Review those dependencies before changing the root A or AAAA records. Preserve mail-related CNAME, SRV, and verification records as well as MX and authentication TXT records.
Check before canceling your old hosting
If email came with your old website plan, canceling the whole plan might also cancel your mailboxes. DNS management or domain renewal may be part of that account as well.
Before canceling, ask your current provider whether you can keep email, domain registration, and DNS active separately. Tell us what they say and we’ll plan the website switch around it. Don’t cancel until you know which services you still need.
Your existing email charges continue with your provider. Email hosting is separate from your Your Website People website plan.
A quick check when the site goes live
- Open your usual email app or webmail and confirm you can sign in.
- Send a message to someone outside your business and ask them to reply. Check that both messages arrive.
- Try your new website’s contact form separately. A working inbox doesn’t automatically mean the website form is delivering messages.
If something doesn’t work, keep the current services active and let us know. Include your domain, email provider, the time the problem started, and any error message. Use another working email address if necessary. You don’t need to send us passwords.
Sources & further help
These references explain the DNS behavior behind the guide. We check your actual setup before making website changes.